Client Case C
A Pharmaceutical Company illustrating relationship management, diversity and inclusion, performance and transition coaching.

Client Situation
The Senior Vice President for international sales and marketing for a high growth pharmaceutical company had her hands more than full. Her organization was responsible for the whole business development spectrum for international markets.

On paper, all was going extremely well. Individually, sales representatives were hitting or exceeding their sales goals and receiving high marks from client doctors in their respective regions. New and emerging markets were established and penetrated faster than competitors. Product quality assurance and delivery received few complaints.

But behind the scenes havoc reigned. Complaints of infighting, miscommunication and frustration criss-crossed department employees and were starting to reach Human Resources and the company President. The SR VP felt she was loosing control and self-confidence to manage the group.

Cambio Solution
Cambio Consultants first worked with the Sr. VP to re-establish her leadership. By openly admitting to the issues, and committing to an inclusive team process for their resolution, she began to see employees' attitudes shift from competition to collaboration.

Through a series of assessments, working and coaching sessions, and interventions with individuals and the group, the causes of conflict and communication failures were highlighted. Culturally different perspectives and styles became clear. This highly motivated but disconnected multicultural group was then ready to start working as a team on their joint issues and relationships.

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Testimonials

"You saved me from failure at the hardest managerial challenge I have yet experienced."


"Your approach is unique … you cut right to the issues when I felt surrounded by vagueness & apprehension."


"With your facilitation, we have made great progress at teamwork …
I can honestly say I enjoy my colleagues now."

Client Case E
A Bio-Medical Devices Research and Manufacturing Company illustrating strategic change, strategic communications and performance and transition coaching.

Client Situation
Though Bio-Medical Devices Inc. was keeping up with competitors during a very tough economic climate, it was possible only through "employee overdrive". Knowing this was not sustainable, the leadership team decided upon a bold plan to shorten clinical trial cycles by automating data collection and documentation processes.

The cascading effect of this decision for the already over-extended employees included layoffs, new roles, re-organizations, new work processes … in short, pervasive change and lots of it. In addition, the change process was uneven resulting in some teams living with uncertainty for more than a year. Other teams were pulled through massive change within weeks of the announcements. Confusion and tension increased exponentially. Credible and consistent communications were critical to the success of the entire change effort.

Cambio Solution
Cambio consultants were contracted to help preserve the company's values of open communications and respect and fair treatment for all employees, as well as to provide employees with skills to weather the workplace changes. We first worked with the management team to develop an ongoing communication strategy and delivery system.

To help orchestrate the change effort, workshops on strategic transitions were designed and delivered to the leadership team. "Town Meeting" style open forums were facilitated for all employees, so that questions and comments about the changes were heard by all and publicly acknowledged and resolved. These forums were followed by employee workshops on managing personal transitions. In these workshops, participants learned to take responsibility for managing their own personal transition as well as empowered to influence the actual changes.

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Testimonials

"Your honesty and ability to create a safe climate for truthful communications helped the management team maintain credibility during this time of turbulence and mistrust."


"Even though I'm working really long hours and am under a lot of stress, I know that I'm not alone and that my management is supporting me."


"We've had such great feedback from managers and employees on the Town Meetings and the Transition Workshops."

"It's very affirming to hear from my customers that I hired the right consultant. Thanks for helping me make a difference, too!"