Client Case B
High Tech Digital Media illustrating strategic change, relationship management and strategic communications

Client Situation
A shift in Digital Media Company's top leadership resulted in key changes in direction and strategy across the entire enterprise. The three independent HR organizations in three geographies needed to be aligned into a single unit capable of delivering improved core HR services and consulting on a global basis. Finance and IT were similarly charged.

The EVP of HR was given three months to deliver to the Board and CEO a fully developed, negotiated, resourced and communicated HR Shared Services strategy and an implementation plan with no breaks in service.

Cambio Solution
Cambio consultants worked with key internal HR employees and their internal customers on a HR Design Team. The HR community and their internal customers were surveyed on the strengths and weakness of the HR systems. The HR systems were then benchmarked against best practices of other companies.

Based on these assessments, a master change and implementation plan was created with frameworks for infrastructure and technology changes, a comprehensive communication plan, and transition plans and workshops for all impacted employees.

back to top

printable version

Testimonials

"Your group process and interpersonal capabilities gave us the foundation to successfully deal with our own team dynamics - to address the resistance to change 'out there' and 'in here'."


"We met every scheduling, communication and budgetary milestone along the entire six month journey - and we arrived together and committed."


"It was clear to the whole team that we benefited from working with you. Our timeliness, quality of design and innovation as well as our level of trust and teamwork were all vastly improved. "

Client Case C
A Pharmaceutical Company illustrating relationship management, diversity and inclusion, performance and transition coaching.

Client Situation
The Senior Vice President for international sales and marketing for a high growth pharmaceutical company had her hands more than full. Her organization was responsible for the whole business development spectrum for international markets.

On paper, all was going extremely well. Individually, sales representatives were hitting or exceeding their sales goals and receiving high marks from client doctors in their respective regions. New and emerging markets were established and penetrated faster than competitors. Product quality assurance and delivery received few complaints.

But behind the scenes havoc reigned. Complaints of infighting, miscommunication and frustration criss-crossed department employees and were starting to reach Human Resources and the company President. The SR VP felt she was loosing control and self-confidence to manage the group.

Cambio Solution
Cambio Consultants first worked with the Sr. VP to re-establish her leadership. By openly admitting to the issues, and committing to an inclusive team process for their resolution, she began to see employees' attitudes shift from competition to collaboration.

Through a series of assessments, working and coaching sessions, and interventions with individuals and the group, the causes of conflict and communication failures were highlighted. Culturally different perspectives and styles became clear. This highly motivated but disconnected multicultural group was then ready to start working as a team on their joint issues and relationships.

back to top

printable version

Testimonials

"You saved me from failure at the hardest managerial challenge I have yet experienced."


"Your approach is unique … you cut right to the issues when I felt surrounded by vagueness & apprehension."


"With your facilitation, we have made great progress at teamwork …
I can honestly say I enjoy my colleagues now."

Client Case D
A Multi-Agency Social Service Institution illustrating strategic change management, relationship management, and diversity and inclusion

Client Situation
A large and culturally diverse multi-agency social service organization wanted an integrated institutional identity. The new identity became the spearhead for a broad change strategy to re-invent a "dysfunctional" corporate operation. A key initiative was to increase funding sources while decreasing internal costs. The institution was made of 35 decentralized agencies, each with its own mission, autonomous management and client base.

The senior management team, made up of agency heads, was charged by the CEO to start the major culture change process by defining a joint mission statement and major change strategies. Some of the team's early challenges were: they had never operated as an effective team before, a high sense of urgency due to financial instability, concerns about the CEO's authoritarian style, and the complexity of defining common ground.

Cambio Solution
Cambio consultants were initially contracted to facilitate a two-day retreat. All participants interviewed declared the retreat's primary goal should be for them to learn to be an effective team. Secondly, an explicit process for moving forward needed to be put in place.

Cambio consultants facilitated a high-performing team process that emphasized both relationship building and results. Once the members clarified their purpose, vision, norms and priorities, the members felt safe and "could tell their truth". Through dialogue they developed understanding of their unique and common business needs, cultures, and challanges. The team debated and created a first round mission statement and committed to a transition team process and twelve-month action plan.

back to top

printable version

Testimonials

"You helped us reach solid common ground and as a team recognize our joint assets and liabilities."


"This is a tough group. Before this retreat, I didn't think we would be able to come together as a team. Now I feel optimistic!"