Client Case E
A Bio-Medical Devices Research and Manufacturing Company illustrating strategic change, strategic communications and performance and transition coaching.

Client Situation
Though Bio-Medical Devices Inc. was keeping up with competitors during a very tough economic climate, it was possible only through "employee overdrive". Knowing this was not sustainable, the leadership team decided upon a bold plan to shorten clinical trial cycles by automating data collection and documentation processes.

The cascading effect of this decision for the already over-extended employees included layoffs, new roles, re-organizations, new work processes … in short, pervasive change and lots of it. In addition, the change process was uneven resulting in some teams living with uncertainty for more than a year. Other teams were pulled through massive change within weeks of the announcements. Confusion and tension increased exponentially. Credible and consistent communications were critical to the success of the entire change effort.

Cambio Solution
Cambio consultants were contracted to help preserve the company's values of open communications and respect and fair treatment for all employees, as well as to provide employees with skills to weather the workplace changes. We first worked with the management team to develop an ongoing communication strategy and delivery system.

To help orchestrate the change effort, workshops on strategic transitions were designed and delivered to the leadership team. "Town Meeting" style open forums were facilitated for all employees, so that questions and comments about the changes were heard by all and publicly acknowledged and resolved. These forums were followed by employee workshops on managing personal transitions. In these workshops, participants learned to take responsibility for managing their own personal transition as well as empowered to influence the actual changes.

Testimonials

"Your honesty and ability to create a safe climate for truthful communications helped the management team maintain credibility during this time of turbulence and mistrust."

"Even though I'm working really long hours and am under a lot of stress, I know that I'm not alone and that my management is supporting me."

"We've had such great feedback from managers and employees on the Town Meetings and the Transition Workshops. It's very affirming to hear from my customers that I hired the right consultant. Thanks for helping me make a difference, too!"

"It's very affirming to hear from my customers that I hired the right consultant. Thanks for helping me make a difference, too."