Client Case C
A Pharmaceutical Company illustrating relationship management, diversity and inclusion, performance and transition coaching.

Client Situation
The Senior Vice President for international sales and marketing for a high growth pharmaceutical company had her hands more than full. Her organization was responsible for the whole business development spectrum for international markets.

On paper, all was going extremely well. Individually, sales representatives were hitting or exceeding their sales goals and receiving high marks from client doctors in their respective regions. New and emerging markets were established and penetrated faster than competitors. Product quality assurance and delivery received few complaints.

But behind the scenes havoc reigned. Complaints of infighting, miscommunication and frustration criss-crossed department employees and were starting to reach Human Resources and the company President. The SR VP felt she was loosing control and self-confidence to manage the group.

Cambio Solution
Cambio Consultants first worked with the Sr. VP to re-establish her leadership. By openly admitting to the issues, and committing to an inclusive team process for their resolution, she began to see employees' attitudes shift from competition to collaboration.

Through a series of assessments, working and coaching sessions, and interventions with individuals and the group, the causes of conflict and communication failures were highlighted. Culturally different perspectives and styles became clear. This highly motivated but disconnected multicultural group was then ready to start working as a team on their joint issues and relationships.

Testimonials

"You saved me from failure at the hardest managerial challenge I have yet experienced."

"Your approach is unique … you cut right to the issues when I felt surrounded by vagueness & apprehension."

"With your facilitation, we have made great progress at teamwork … I can honestly say I enjoy my colleagues now."